Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. You can even make a booking for someone else using your Travel Voucher. If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. You can also rebook on a Virgin Atlantic flight to another destination. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. If we cancel your flight you can request a refund. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. Bookings made by credit card or debit card no longer incur a fee. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. Nothing. You'll just need to use your ticket by 31st December 2023. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. Fare difference is waived if within Virgin Atlantic - COVID-19 - anyone managed to get a refund? (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. On all other routes, you must wear a face mask. If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. In situations where a flight is cancelled less than 2 weeks before departure and the alternative flight we offer is more than 4 hours later than the original schedule compensation, the terms of the European Union's Regulation (EC) No 261/2004 may apply. Virgin Atlantic could face enforcement action over refund delays
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