A. I played a part in BA.com which I am very proud of, but that is something many people in BA have contributed to, so I will instead go for turning around SITA (Socit de Tlcommunication Aronautique). No, he says. Heathrow xbb``b``3 Heathrow Terminal 5 is the We use cookies to personalize and improve your experience on our site. He says its no coincidence that customers saying they were very or extremely satisfied is up to 75 per cent of respondents, and that there are similar improvements in punctuality and baggage handling. Terminal 5 The UK's largest free-standing building, T5 offers travellers space, style and world-class service in abundance. In April, the CC s Emerging Thinking report cast doubt on whether BAAs airport ownership allowed proper competition. The six sections each weighing 2,500 tons Airport bosses insisted it wouldn't be a repeat of the Terminal 5 fiasco. Delay of the services/materials from the Suppliers. Its a tribute to how well the whole thing is working together. This is entirely down to Colin and Philip but we believe we have resolved all the issues with BAA. Terminal 5 represents an enormous investment in buildings, systems, technology, systems, and human processes. My take: there's never enough time or budget to test, train, and prepare properly for launch. Terminal 5 Critical path can be defined as the chain of events whose flat is equal up to zero, those events which occur in this path are critical to the successful achievement of the project within its earliest possible time. Agreements will be struck with partners across a number of different disciplines and risk profiles, passing accountability and programme risk down to the supply chain as appropriate. Liz Weston: 3 Lessons I Wish I'd Learned Sooner about Travel It's the culmination of four years and 2.5bn of work. Given that at 400 by 150 metres, this is the largest single span roof in Europe, it was a tricky operation. Coby explains that lean involves using simple, repeatable processes and only adopting complex technology when there is no alternative. In terms of the relationship with BAA, he says that a close relationship and common goals are essential when the two organisations share the same flight-path. Q. The airline also handles mass disruption more effectively, he says. Given everything else, this one's just icing on the cake.