Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. Had lots of excuses, poor justifications and promises of improvements. Marco is a graduate in Economics from University of Bolonia and took an EMBA at IMD (Lausanne). An airline you can trust and rely on and that offers great customer service, with someone always available to help. So, no, nothing much premium at the moment. Mums needing stuff for their babies. Last week flew F from LAX to LHR on BA and wouldnt have called it a premium product although the crew were excellent. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Please visit our Help centre for more support if you have a question about your booking or flight. My thoughts from our recent Club World experience. Dont make me fly with them again! I like the cocktails on board too but Id like to see them changed more frequently. Id like them to go even further and automate even further if possible! This week Im off to Caribbean, choice of Virgin or BA, Virgin slightly more expensive but have chosen them as has always been a better experience re food & service. Before that, he was director of planning and management control at Air Nostrum. It will be interesting to see what he calls choices being improved are. Input your search keywords and press Enter. People happily criticise BA for its poor industrial relations and are happy to fly Qatar Airways where they dont exist and LGBT+ rights are ignored. Its all really been said above. I am cabin crew, A lot of people have told me they like the one tray service in Club World because it keeps the length of the service to a realistic time frame. No choice in what is provided except that it is gluten free. at So kow to the actual flights outward was OK not what you would call a premium inflight service as this article rightly illustrates, food was acceptable but the one tray approach smacks TV dinner and nothing more. I am feeling very let down and disillusioned by this experience today. She graduated from Fundao Getlio Vargas in Business management. Sean Doyle Appointed Chief Executive Of British Airways None of this says premium to me. at Sean Doyle email address & phone number | British Airways CEO British More legroom, excellent all round service as always. CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. We hope that as we start to welcome back many of you on board youll see just how much we have missed you all. A stater of a few lettuce leaves, cucumber slices and tomato; a main choice of either curry or vegetarian pasta (what if you dont like either?!
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